Agents took the routine requests at a healthcare group's front desk.
It handled scheduling, intake, and routine support requests.
Brandon founded and sold the group. The result was measured before the sale.
Agents take the routine requests. People take the exceptions.
Most customer contact is the same handful of requests. Agents resolve those and escalate the rest.
Book a callHere is what we have built for each workflow.
For scheduling, intake, and routine requests, front-desk agents at a healthcare group booked, answered, and escalated the exceptions to staff.
For follow-ups, an assistant gives every promise an owner and a date, drafts the reply, and nudges when it slips. Running
For staff who ask the same questions, a chat bot answers from the file library with the link, the file, or the number. Running
For confirmations and callbacks, a voice agent places the call, asks a fixed set of questions, and logs the answers, outbound only today. Built, not running
An engagement starts small and proves itself before rollout.
- 01
Pick the three request types with the most volume.
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Thirty days of agents handling them beside your team.
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Resolution rate and hours returned, in writing, or we stop and say so.